Apprentice Customer Service Advisor
Stockbridge Village Health Centre
Apprenticeship summary
Stockbridge Village Health Centre are looking for a motivated and caring apprentice to join their team. Duties include face to face interaction with patients on the telephone and at the reception desk. Dealing with a number of enquiries regarding referrals, blood results, prescriptions, ambulances and liaising with staff in secondary care.
Closing date: October 4, 2024
Intermediate
Duties include but are not limited to:
- Making appointments for general surgeries and clinics over the telephone and at reception desk by use of computerised appointment system
- Greeting patients
- Dealing with queries or signposting them to the relevant member of staff, eg Doctor, District Nurse, Health Visitor, Practice Nurse etc.
- Dealing with internal and external phone queries
- Filing/scanning
- Replenishing stock in clinical rooms on a daily basis, eg gloves, urine pots etc.
- Entering requests for home visits on visit screen and informing the on-call doctor
- Accepting, issuing and ensuring that repeat prescriptions are signed and ready for collection within the specified time limits
- Sorting new patient medical records ready for summarising
- Using Task Manager
- Ensuring that all pathology samples are labelled correctly and sent
- Using your own judgement and effective communication skills
- Assisting clinical staff with clerical work, eg flu clinics etc.
- Populating nurse clinics, eg smears, asthma, COPD, LD etc.
- Level 2 Customer Service Practitioner Apprenticeship Qualification
- The apprenticeship is a fully remote apprenticeship, based at the employer address with assessor interventions
- Once fully trained in the reception area, the successful candidate can progress into administration and learning of coding and summarising of medical letters/notes
Employer
Stockbridge Village Health Centre
Stockbridge Village Health Centre is a GP Surgery based in Stockbridge village. The practice has a list size of 8800 patients and is a well established practice in the heart of the community. We have a team of 8 admin staff some of whom are also trained in more clinical areas such as phlebotomy. There are three partners and two salaried GPs so you would be joining a young and supportive team.
Training
ST HELENS COLLEGE
Apprenticeship standard:Customer service practitioner (level 2)