Business Administration Apprentice

The Apprentice Administration Apprentice will play a critical part in the smooth and efficient running of designate offices. Working alongside Site Co-Ordinator’s and or Assistant Employment Advisors, the apprentice Admin Assistant will provide consistent, courteous support for our office teams. They will oversee a variety of administrative and clerical activities including finance duties.

This role is suitable for someone starting their office-based career. Training will be provided through classroom and on-the-job learning.

• Greeting office visitors and signposting them to appropriate people or designated areas.
• Undertake basic office tasks, such as filing, preparing meeting/training areas and presentation materials, delivering mail and data entry.
• Handle inbound/outbound phone calls and respond to other message types as required (email, SMS, etc).
• Coordinating schedules and managing calendars.
• Supporting onboarding of participants onto programme.
• Entering and updating company, employee, and client records.
• Ordering, storing, and distributing office supplies and maintaining, repairing, or replacing office equipment.
• Directing, reviewing, and optimising office operations to increase accuracy, productivity, and efficiency and reduce costs.
• Managing the office petty cash including distributing travel costs, scanning receipts and completing finance returns.
• Supporting the office with any other admin duties as required.

On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.

An apprentice Customer Support Advisor could look at opportunities to progress into a Site coordinator or Assistant Employment Advisor position and then eventually progress into an Employment Advisor position.