L3 Customer Service Apprentice

• Undertake reception duties, answering routine telephone and face-to-face enquiries and signing in visitors. Give a welcoming greeting to visitors and ensure that they are shown to the correct person or given the proper information or advice
• Provide general clerical support including routine clerical processes, IT based tasks requiring knowledge of various ICT packages and operation of office equipment and typing of documents
• Ensure that letters to parents are completed and sent on time. Use of parent mail when necessary
• Maintain manual and computerised records and manage information systems. Ensure that Arbor and school spreadsheets are correctly updated
• Produce lists, information and data as required by staff
• Comply with GDP regulations. Ensure that data protection and safeguarding procedures are adhered to an maintain confidentiality
• Provide general advice and guidance to staff, pupils and others
• Assist in checking and storing office deliveries.
• General clerical and photocopying as required by staff
• Assisting the office manager and admin Officer in maintaining a tidy and efficient office and filing system
• Assist with pupil first aid and welfare duties by liaising with parents/staff
• To take meal numbers for return and give numbers to kitchen staff on a daily basis
• Keep children’s electronic files up to date
• Liaise with SEN transport and Taxi Company (transport provider) for pupil’s transport to and from school
• To attend training when required
• To undertake any administration duties that are reasonable as and when required

You will study a Level 3 in Customer Service, and all training will take place in the workplace. You will meet with your tutor virtually every 4 to 6 weeks, and you will be expected to record off-the-job training on a weekly basis.

To become a valued member of the Woolton High School team, to take on additional duties on completion of your course.